Contact

Talk to a person.

FANO is run by a small operator. Every email lands in front of someone who can actually help.

We aim to reply within two business days (Pacific Time, Monday–Friday). Most messages get answered same-day.

What to write about

Order help. Status, address changes, tracking lookups. Include your order slug if you have it (it's in the confirmation email).
Refunds and replacements. See the refund policy for what we cover and what we need from you.
Privacy requests. Want a copy of your data, or want it deleted? Ask. See the privacy policy.
Anything else. Press, partnerships, bulk orders, ideas, complaints, weird theme requests. We read everything.

Mailing address

FANO doesn't maintain a public mailing address. We're reachable by email for all customer matters; for legal correspondence, ask via email and we'll provide an address.

Hours and response time

Monday to Friday, 9am–6pm Pacific Time. We're not a 24/7 operation. Weekend emails get answered first thing Monday. If your order needs an urgent change (e.g. wrong shipping address) put the word URGENT in the subject line.